FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Domestic Orders: We accept Visa, American Express, Master Card, Discover and bank wire transfers. Our bank wire information will be included on your invoice for your convenience. Please note that your billing address and shipping address must match for us to proceed with processing your order.
International Orders: A bank wire transfer is the required form of payment. Once your order is placed you will receive an email with the appropriate wire instructions to complete and confirm your order. You will have 48 hours from the date of web order to complete payment. Our prices are shown in US Dollars and we will charge your account in US Dollars. The bank you use to send your wire transfer will determine the exchange rate.
Discount codes are to be applied at checkout, valid for one-time use applied to one order. Certain discount codes may only be valid for a specific noted amount of time, and will expire thereafter. We cannot retroactively apply a discount code towards a prior purchase that was placed before the discount code was issued or became valid for use. If you placed an order while in possession of a valid discount code but erroneously neglected to enter the code at time of order, please contact us at orders@materialgoodny.com the same day the order was placed to see about applying the discount code to that order. If you do not contact us the same day the order was placed, we cannot guarantee being able to apply the discount code. Discount codes cannot be combined, and discount codes cannot be used towards the purchase of gift cards or timepieces.
JEWELRY CARE
Creating fine, handmade jewelry to the Material Good standard means using precious metals, the finest diamonds, and one of a kind gemstones, and our brand partners hold a similar level of standard. As such our fine jewelry should be cared for thoughtfully, which includes:
Remove your fine jewelry pieces before showering, applying lotions, fragrances, self tanner, hair dye, or any other cosmetic products that may contain oils and/or chemicals.
Remove your fine jewelry before working with chemicals or harsh solutions such as cleaning and laundry products.
Remove your fine jewelry before engaging in strenuous activities including but not limited to exercising, lifting heavy objects or bags, supporting your body during yoga, or any other activity that includes heavy handwork.
Remove your fine jewelry before swimming, whether it be in a saltwater ocean, freshwater lake, or chlorinated pool.
Remove your fine jewelry before bed, to avoid pieces tangling together or slipping off while you sleep. When storing your fine jewelry, separate the pieces so they do not rub against one another to prevent scratching on the metal or soft gemstones such as pearls. Necklaces should be clasped when stored to help prevent chain tangling.
Soak your jewelry in a mixture of plain dish soap (avoid anything with moisturizing elements) and warm water, or in an at-home jewelry cleaner after checking the label to make sure it is appropriate for use on your pieces. Upon removing, gently scrub the stones and under the settings with a soft bristled toothbrush. Rinse in clean water and dry. Soft gemstones such as pearls, opals, and emeralds should be given extra care, as they can be marred easily. Please read all instructions on your at-home jewelry cleaner to assess, and do not clean these types of stones with warm water and dish soap. If there are any doubts, keep in mind that we will always gladly professionally clean any pieces previously purchased from Material Good only.